Sales & Guest Experience Manager
Aroha Palms · Mandrem & Pilerne, North Goa · On-site, full time
₹35,000/month + 2% commission on closed sales, uncapped

About us
Aroha Palms is a boutique luxury villa estates in Mandrem, and Pilerene in North Goa.
Mandrem: Three standalone 10-metre private pool villas and four apartment suites on a streamside plot with mountain and forest views, 3-5 minutes drive from Mandrem Beach. 18 rooms, hosting anything from a single couple to a full-estate buyout for 36 guests.
Pilerene: Two stunning 10-metre private pool villas set in the heart of Goa’s picturesque countryside quaint village and close to all the main Northern Goa beaches. 11 rooms, hosting anything from a single couple to a full-estate buyout for 28 guests.

We are dedicated to providing unforgettable holiday experiences through exceptional property design, personalized service, and effortless hospitality for families and friends groups, corporate offsites, celebration groups.

The role
You own every guest inquiry from the first message to confirmed booking.



You report directly to the Director.

Sales & Lead Conversion
Promptly follow up on, nurture, and close inbound leads generated via digital marketing campaigns, social media, direct calls, and messaging platforms.
Understand prospective guests' group sizes, travel dates, and preferences to recommend optimal villa/apartment configurations — including our combination and full-estate buyout options for larger groups.
Negotiate terms within management guidelines and/or the approved seasonal rate card, to achieve revenue targets and maximize occupancy.
Follow up systematically until a guest books or clearly declines, and maintain a live record of every lead and its status.
PMS & Reservations Management
Efficiently operate and maintain our Property Management System (PMS) to ensure accurate availability, pricing synchronization, and calendar updates.
Manage reservations, booking confirmations, payment links and security depos

📌 Sales and Guest Experience Manager (India)
🏢 Aroha Palms
📍 India