Project Role : Operations Engineer

Project Role Description : Support the operations and/or manage delivery for production systems and services based on operational requirements and service agreement.

Must have skills : NEXThink

Positive to have skills : NA

Minimum 5 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Job Summary:

We are seeking an experienced Nexthink SME to lead the implementation, administration, optimization, and governance of the Nexthink Digital Employee Experience (DEX) platform. The candidate will act as a trusted advisor for endpoint visibility, proactive issue remediation, user experience monitoring, and analytics-driven decision-making. The role requires collaboration with IT Operations, Workplace Services, Infrastructure, Security, and Business stakeholders to improve employee digital experience and operational efficiency.

Key Responsibilities

Platform Management & Administration

Manage and maintain the Nexthink platform, including Collectors, Engines, Portals, Remote Actions, and Campaigns.





Ensure platform health, performance, scalability, and availability.

Configure and optimize Nexthink dashboards, investigations, and monitoring capabilities.

Perform platform upgrades, patching, and lifecycle management activities.

Monitoring & Analytics

Develop proactive monitoring solutions for endpoints, applications, and user experience.

Create customized dashboards and reports for operational and executive stakeholders.

Analyze endpoint performance, application health, and user sentiment data.

Identify trends and provide actionable recommendations to improve DEX metrics.

Automation & Remediation

Design and implement Nexthink Remote Actions for automated issue resolution.

Develop self-healing and proactive remediation solutions.

Automate recurring operational tasks to increase efficiency and reduce support tickets.

Incident & Problem Management

Support Major Incident and Problem Management

📌 Operations Engineer (Gurugram)
🏢 Accenture in India
📍 Gurugram