Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : EIS Suite Technical
Good to have skills : Communication, Problem Solving
Minimum 5 Year(s) Of Experience Is Required
Educational Qualification : 15 years full time education
Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a energetic approach to identifying problems, analyzing system behavior, and ensuring smooth operation of critical applications. The position demands continuous monitoring, collaboration with different teams, and proactive problem-solving to maintain system stability and performance in a fast-paced environment.
Roles & Responsibilities:
Expected to be an SME, collaborate and manage the team to perform.
Responsible for team decisions.
Engage with multiple teams and contribute on key decisions.
Provide solutions to problems for their immediate team and across multiple teams.
Coordinate with stakeholders to ensure timely resolution of application issues and minimize business impact.
Mentor junior team members by sharing knowledge and best practices to enhance team capabilities.
Continuously improve support processes and documentation to increase efficiency and knowledge sharing.
Professional & Technical Skills:
Must To Have Skills: Proficiency in EIS Suite Technical.
Good To Have Skills: Communication, Problem Solving.
Strong troubleshooting skills to diagnose and resolve complex application issues within enterprise environments.
Experience working with middleware technologies and integration platforms to support business-critical applications.
Ability to analyze logs, monitor system health, and perform root cause analysis to prevent recurring problems.
📌 Application Support Engineer (Hyderabad)
🏢 Accenture in India
📍 Hyderabad
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