- Provide leadership and direction to team members, including assigning tasks, setting priorities, and monitoring performance
- Train, coach, and mentor employees to develop their skills and capabilities, fostering a positive and cooperative work workplace
- Ensure compliance with company policies, procedures, and safety regulations, conducting regular inspections and audits as needed
- Monitor workflow and resource allocation to optimize efficiency and meet production targets and deadlines
- Collaborate with cross-functional teams to resolve operational issues, implement process improvements, and achieve departmental goals
- Conduct regular performance evaluations and provide feedback to team members, recognizing achievements and addressing areas for improvement
- Communicate job expectations, goals, and objectives to team members, promoting accountability and alignment with organizational objectives
- Handle escalated customer inquiries or complaints in a professional and timely manner, seeking resolution and ensuring customer satisfaction
- Maintain accurate records and documentation related to employee attendance, performance, and disciplinary actions