• Ensure delivery of outsource headcount and language support required to meet
customer KPIs including NPS Problem Resolution leadership • Drive customer
experience improvements by measuring, understanding and analysing customer
feedbacks and working closely with cross-functional teams to improve results. •
Solid focus on quality of interactions in order to delight customers, enabled
by effective coaching and performance feedback structure and culture. • To
establish a customer-focussed culture by implementing and managing initiatives
and tools that aim to achieve customer satisfaction, loyalty and retention.
📌 Telecom Team Member-BPS (India)
🏢 Hexaware
📍 India
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