Key Responsibilities
Main Accountabilities:
- Assessing and Approving Changes : Receive and maintain a record of all technical change requests, ensuring records provide complete information as is required for quality assurance testing, deployment planning, roll back processes and risk mitigation and approve/reject with correct justification.
- Change Request Analysis Prioritization : Monitor change requests for scheduling conflicts with other changes and business events; providing oversight of change implementation and coordination and monitor open change requests for missed target dates and other exceptions.
- CAB Management and Facilitation : Chair CAB E-CAB meetings, generate meeting agendas, facilitate discussions, manage follow-up items, and document meeting minutes. Ensure all preparations are duly performed and oversee the change review and approval process with technical teams and business stakeholders.
- Risk Management : Identifying potential risks associated with upcoming changes and developing strategies to mitigate them.



Managing risks and continuously monitoring and adjusting processes. Preparing strategies with comprehensive approach helps minimize service disruptions and maintain operational stability.
- Vendor Change Manager : Serve as the primary point of contact and spokesperson for TMF, ensuring effective coordination with our vendors. This involves attending any vendor meetings/CABs and working closely with vendors to ensure that any changes they plan to implement are technically compatible with our internal systems and processes.
- Effective Collaboration : Work closely with the Incident and Problem Management teams to understand how Change Management can be leveraged and integrated with other processes to ensure minimal service disruption.
- Communication and Training : Manage communications to internal stakeholders and external customers about upcoming changes and maintenance work. Provide change management training as needed, ensuring all pa

📌 Analyst - IT Service Management (Pune)
🏢 TMF Group
📍 Pune