The Operations Manager serves as the liaison between the customer (hospital / health system) and Siemens Healthineers to bring value by providing departmental oversight to fulfil contractual obligations and enhance the overall performance of the Radiology Department.
This is achieved by leveraging Siemens Healthineers’ global expertise, best practices, and performance improvement methodologies to deliver best-in-class operational and clinical outcomes.
The Operations Manager will be based at the hospital and will serve for a mutually agreed duration of hours per day/month across the tenure of the contract.
Key Responsibilities:
Value Partnership & Strategic Alignment
Lead the definition, prioritization, and mutual agreement of performance improvement (PI) initiatives aligned to the outcomes of the performance-based partnership
Act as the primary relationship owner, ensuring strategic alignment, governance, and continuity across all value partnership engagements
Drive structured governance mechanisms (e.g., review forums, steering committees) to track performance and outcomes
Performance Improvement & KPI Management:
Conduct initial assessment and validation of proposed PI projects to ensure alignment with:
Agreed KPIs
Technology roadmap
Commercial model
Define measurable success metrics and ensure linkage to contractual outcomes
Continuously monitor performance metrics (throughput, utilization, wait times, etc.) and identify improvement opportunities
Project Governance & Execution:
Ensure explicit alignment on project timelines, goals, success metrics, and dependencies, in line with phased value realization and post–go-live performance measurement
Oversee end-to-end execution of PI projects, ensuring:
Timely milestones achievement
Phase-wise performance reviews
Formal client approvals based on demonstrated outcomes [
Track benefits realization against agreed targets
Stakeho