Job Summary:

The Project Manager is responsible for planning, coordinating, and delivering projects within scope, timeline, budget, and quality expectations. The role focuses on stakeholder alignment, governance, risk management, execution tracking, and ensuring successful delivery of business and technology initiatives in a global, cross-functional environment.

Key Responsibilities:

Lead end-to-end project planning, execution, monitoring, and closure for strategic business and contact center-IT initiatives.
Define project scope, objectives, milestones, deliverables, dependencies, and success criteria in collaboration with business and technical stakeholders.
Develop and maintain detailed project plans, schedules, RAID logs, status reports, and governance documentation.
Coordinate cross-functional teams, vendors, and partners to ensure timely delivery and effective issue resolution.
Manage project risks, issues, assumptions, decisions, dependencies, and escalations proactively.
Facilitate steering committee, governance, and stakeholder review meetings with clear updates,



decisions, and action tracking.
Drive continuous improvement by applying project management best practices, lessons learned, and delivery performance insights.

Required Skills and Experience:

Project Planning & Execution: Robust ability to develop project plans, define milestones, manage timelines, and ensure delivery against agreed objectives.
Stakeholder Management: Excellent communication and collaboration skills to manage expectations, align priorities, and engage stakeholders across business, IT, vendors, and leadership teams.
Governance & Reporting: Experience preparing project status reports, dashboards, RAID logs, decision records, and executive-level updates.
Knowledge of SHS & know-how of Genesys Cloud implementation (project methodology), Universal UI will be an added advantage
Risk & Issue Management: Ability to identify risks, manage issues, define mitigation plans, and escalate bl

📌 IT Project Manager (Bengaluru)
🏢 Siemens Healthineers
📍 Bengaluru