What will you do at Fynd
Product expertise and its nuances:
- Become a specialist for the given product to suggest improvements and new features to improve usability and adoption
- Adoption: Develop and implement scalable processes to enhance product development, release, and feedback loops.
- Ensure tools are well-integrated into the product development lifecycle.
- Continuously evaluate and optimize tooling to support efficiency and scalability.
- UAT: Evangelizing the product and its business value: Analyze product performance to support business, and work with product/program team to improve it

Program Support and Execution:
- Partner with the Program Manager to operationalize new retail programs, pilot initiatives, and product launch rollouts across stores and the vendor environment.

User : Business user focus and perks for the users : Identify, profile, and segment users into niche cohorts
Training and enablement:
- Support training material development and store/vendor communication plans for new operational processes and technology rollouts




- Train and coach users to a successful onboarding process and ongoing usage
- Support rollout and adoption with the Program and Product team
- Create handbook, operations manual, guidebook
- Own the internal and external enablement process, ensuring teams are well-informed about new features.
- Monitor product adoption and effectiveness post-launch, identifying areas for improvement.

Support :
- Support business teams and handhold till they are up to speed
- Identify any blockers for business and resolve them immediately, working with the respective Program, product, Support engineers
- Content: Manage and maintain product tools, systems, and documentation to ensure efficiency.
- Identify issues/defects/blockers for business from tickets
- Work with Engg DRI/ program DRI/business DRI for closing issues and then closing tickets
- Support business teams and handhold them till they are up to speed
- Identify any block

📌 Operations Support | Impetus (Bengaluru)
🏢 Fynd
📍 Bengaluru