What will you do at Fynd
- Process customer orders accurately through the platform/panel.
- Identify, address, and resolve order-related and operational issues promptly.
- Pick up orders from brand stores located within the mall premises.
- Ensure correct packaging and timely dispatch of products.
- Maintain consistent and clear communication with the central Operations team.
- Troubleshoot application issues for internal and external users.
- Coordinate with ground staff to ensure SLAs (Service Level Agreements) are consistently met.
- Collaborate with logistics partners and internal teams to streamline deliveries.
- Prepare and maintain operational reports (daily, weekly, monthly) for performance tracking and insights.
Some Specific Requirements
- Excellent fluency in written and spoken English is essential
- Ability to manage multiple tasks and deliver to deadlines
- Ability to build external and internal relationships and partnerships
- Continually looks for efficiency gains, shares best practice and suggests process improvements
- Customer service experience and the ability to deal with difficult customers is essential
- Excellent organisational skills and ability to priorities
- Valuable communication and documentation skills
- Proficiency in MS Office
- Preferably 1 year and above experience in operations in retail, e-commerce or start-up
- Smart Freshers can also apply.