What will you do at Fynd
Customer Relationship Management:
- Build and maintain robust, long-term relationships with users.
- Act as a trusted advisor, understanding user needs and providing solutions.
- Proactively engage users to drive product adoption and prevent churn.
Onboarding & Training:
- Lead onboarding processes, ensuring users understand and utilize product effectively.
- Deliver training material and conduct sessions for clients and internal teams.
Issue Resolution & Support:
- Act as the main point of contact for issues, coordinating with internal teams to resolve challenges efficiently.
- Monitor customer's pain points and proactively address risks.
Data & Reporting:
- Provide insights and reports on user feedback, product usage,
and retention trends to management.
Some specific requirements
Must-Have:
- 1-2 years of experience in customer success or a related role.
- Strong communication and interpersonal skills.
- Problem-solving mindset with a customer-first approach.
- Ability to analyze customer data and provide actionable insights- either Excel, BQ or SQL
- Comfortable to travel
- Knowledge of visual merchandising, space planning, or retail store operations is an added advantage
Preferred:
- Experience in retail, e-commerce, or SaaS industries.