- Have a complete understanding of the Education loan and Education institutional loan market in terms of business numbers, business practices and new initiatives.
- Provide guidance to the team on daily, monthly, and quarterly work plan in accordance with the formulated strategies.
- Monitoring the team's performance and inspiring them to reach targets.
- Work closely with the collection team to ensure healthy portfolio quality.
- Ensure Sourcing funnel is managed adequately.
- Conduct the morning Huddle.
- Ensure DSR review happens on a daily basis.
- Monitor and improve conversion ratio of appointment – login, Login – Sanction, Sanction – Disbursement.
- Maintain and Improve TAT of sanction and disbursement.
- Educate team and maintain customer service as priority.
- Ensure regular visit to the key partners.
- Conduct and monitor business generating activities in the market.
- Recruit and Train the team on Product/Process/selling skills etc.
- Constant review of branch performance against key parameters.
- Have a close follow up on all the delinquent accounts.
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Deliverables
- Target achievement on login , sanction & disbursements in EL& EIL
- Target achievement on ROI & Fee income.
- Target achievement on monthly collection efficiencies across buckets.
- Nil customer service issues, High CSAT scores.
- Team Training and education of policies and product across his team members
- Low attrition in the team.
- Expand active relationships and penetration in them.
- Maintain Team Morale and reduce attrition.
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Eligibility- Graduation /MBA (Marketing)
- At least 7-8 years of relevant sales experience from Education Loan, secured loan and unsecured loan.