- Know Lilly s processes, brand strategies and tactics, and support resources
- Understand Lilly s culture, organizational structure, roles and practices, including strong knowledge of how Content Operations fits into bigger picture of Commercial team and the Lilly organization
- Understand outside agency structures and processes
- Know Lilly s products and services and disease states
- Model strong knowledge of tactic lifecycle
- Demonstrate knowledge of tactic types and associated requirements
- Actively participate in deviation investigations
- Show knowledge of systems, software, tools and Supervisor resources
- Exhibit knowledge of healthcare setting and regulated industry practices
- Have a thorough understanding of Lillys Quality processes and must be capable of understanding and applying these processes and requirements when executing their role
- Ensure quality, speed, value and compliance throughout the Customer Information Materials Lifecycle
- Follow basic project management when leading special projects
- Identify improvement opportunities and remove barriers




- Conduct capacity planning and resourcing
- Uphold Lilly policies and procedures
- Demonstrate ability to partner effectively across functions by cultivating a strong network of cross-functional colleagues
- Facilitate shared learning forums to identify challenges and establish best practices across the team
- Coach, manage and develop a team of creative problem solvers
- Identify, recruit and select top talent
- Live the Lilly Leadership Principles: Connect with People, Be Determined and Drive Continuous Improvement
- Embrace and champion change
- Demonstrated ability to appropriately escalate when issues arise
- Use situational leadership to adapt leadership style for each individual
- Monitor employee engagement and team health
- Manage new-hire onboarding process
- Utilize myPM process to operationalize organizational goals for team members
- Utilize Lilly coaching framework
- Partner with

📌 Manager - Global Content Hub (Bengaluru)
🏢 Eli Lilly
📍 Bengaluru