Key Deliverables:
- Monitor platform health, performance, utilization, and customer KPIs using tools like Dynatrace, SolarWinds, Grafana.
- Ensure end-to-end incident management, RCA documentation, and service request fulfillment.
- Implement and configure smart alerts and monitoring tools across application and infrastructure layers.
- Drive continuous process improvements, build SOPs, and maintain adherence to SLAs.
Role Responsibilities:
- Serve 24x7 with the team for proactive problem resolution and escalation handling.
- Triage and log incidents, initiate bridge calls, and notify relevant stakeholders for major issues.
- Publish platform health dashboards and maintain incident lifecycle documentation.
- Design and deploy recent monitoring solutions and write automation scripts using Python, Shell, or PowerShell.
📌 Lead Engineer (Chennai)
🏢 Tanla Platforms
📍 Chennai
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