Opportunity Overview:
We are seeking a Team leader, Intake to join our Intake Operations. In this role, as Team leader of Intake, you will work closely with the leadership team at Cohere and report to the Sr Director of India Operations. You will be responsible for providing supervision for the lead intake specialist and intake specialist team to meet or exceed operational objectives and metrics. You will leverage both your creative skills and communication skills to promote a high performing intake team.
The Team leader of Intake will be highly organized in order to plan daily operational activities and provide oversight of the intake team. You will use your professionalism, personality, and communication skills to inspire the team to meet or exceed all performance standards. At a growing organization, this is a position that offers the ability to make a substantive mark on the company and its partners with exponential growth opportunities.
What you’ll do:
Gain a deep understanding of Cohere’s product and our health plan partners
Provide daily operational direction to the intake staff.



This includes interviewing recent hires, training, coaching, mentoring, quality auditing, implementation and oversight of quality improvement plans identified based on trends and other process improvements
Coordinates and provides day-to-day oversight of the intake staff
Manage workload balancing needs of the intake team
Assist in addressing case escalations and provider issues
HR management to include performance evaluations, 1:1’s with the lead intake specialist and intake staff, payroll
Other duties as assigned
ISMS roles and responsibilities
Good knowledge of Information practices.
Assist the manager in all the information security activities implementation and maintenance process.
Ensuring the team and imparted with Competence related to Information security
Responsible for implementation of security policies and procedures and report any issues to the Information Security Manager.

📌 Team Leader, Intake (Hyderabad)
🏢 Cohere Health
📍 Hyderabad