WOTC Assistant Manager Roles - Oversee the complete WOTC claim lifecycle,
including pre-screening, certification requests, documentation review, and claim
submission processes. Ensure timely processing of IRS Form 8850 and supporting
documentation. Monitor certification status and resolve complex eligibility
issues. Manage escalations related to claim denials, audits, and compliance
concerns. Ensure adherence to filing deadlines and state workforce agency
requirements ##LI-DNI
Qualifications
1)Demonstrates leadership skills that support the organizational goals, values
and mission through effective, frequent communication with on-shore operations
to ensure consistent process, procedures and service levels are delivered.
2)Establishes department and individual goals and objectives to develop a
cohesive, responsive, and responsible department. Communicates progress through
department meetings and performance reporting and planning. 3)Ability to




consistently motivate and improve the overall associate experience
4)Create/maintain a positive learning environment that supports associate growth
5)Mediate any interpersonal issues; conflict management 6)Maintain a high level
of knowledge and proficiency in Tax process 7)Update job knowledge by
participating in educational opportunities including team briefings and other
trainings 8)The ability to collaborate and work in a team workplace as well as
work independently and make sound decisions 9)Review all procedural alerts and
provide updates/instructions to the organization and act as a technical resource
for the department. 10)Escalation Management 11)BU Management 12)Identify
business pain points and suggest business process improvement ideas

📌 Tax Credits R&D 170217 (India)
🏢 ADP
📍 India