ABOUT CREDGENICS
Credgenics is India’s leading SaaS platform for debt collections and resolution, working with banks, NBFCs, ARCs, and
fintech lenders. Our platform spans digital communications, field collections, legal workflows, payments, and AI-driven
collections strategy — now expanding into multilingual AI voice bots for large-scale collection conversations.

THE ROLE
We are hiring a Head of Data Science to own two mandates:
(1) Applied AI for our Voice Bot — the single most significant product bet at Credgenics today, and (2) the core Data Science charter powering collections strategy across the platform.

This is a leadership role — you will set strategy, build the team, and drive technical direction. You must be technically deep enough to review evals, challenge model choices, and make build-vs-buy decisions with conviction.

WHAT YOU WILL OWN

Voice AI — Flagship Mandate
• Own end-to-end ML quality of the voice bot pipeline: STT accuracy on noisy Indian-language telephonic audio,
TTS naturalness, LLM conversation quality, and full-loop latency (VAD, endpointing, streaming)




• Build rigorous offline and online eval frameworks — disposition accuracy, script & regulatory compliance,
hallucination/safety red-teaming, containment, and conversion (PTPs, payments). Every model change ships
against an eval
• Make vendor and architecture decisions: STT/TTS/LLM selection, fine-tuning vs. prompting, self-hosted vs. API,
and data residency for Indian BFSI clients
• Build the data flywheel: turn call recordings, transcripts, dispositions, and QC audits into training data and
continuous improvement loops
• Partner with Product and Engineering on conversation design — objection handling, drop-off analysis, call-
outcome modelling, and per-client tuning
• Building and training in-house STT and TTS models in the longer run.

Collections Data Science
• Own and improve the predictive model suite: propensity to pay, best time/channel to contact, agency allocation,
settlement & le

📌 Director Data Science (Noida)
🏢 Credgenics
📍 Noida