About Broadway

Broadway is India's up-to-date department store, bringing together the best digital-first, emerging, and established brands across Beauty & Personal Care, Health & Wellness, Fashion & Lifestyle, Footwear & Accessories, Home, and more. We are creating a retail experience where discovery, education, and exceptional customer service come together.

Role Overview

As the Business Crew – Health & Wellness, you will lead the day-to-day operations of the Health & Wellness department, ensuring an exceptional customer experience while driving sales, team performance, and operational excellence.

Key Responsibilities

Business & Sales

Drive daily, weekly, and monthly sales targets for the Health & Wellness department.
Improve conversion, average bill value (ABV), units per bill (UPT), and repeat customer engagement.
Deliver personalized product recommendations based on customer needs.
Identify opportunities to maximize category performance through upselling and cross-selling.

Customer Experience

Deliver a premium, consultative shopping experience.




Resolve customer concerns professionally and efficiently.
Build long-term customer relationships through trust, education, and personalized recommendations.
Support wellness events, sampling activities, and in-store brand activations.

Operations & Inventory

Ensure shelves are fully stocked, visually appealing, and compliant with Broadway merchandising standards.
Monitor stock availability, replenishment, expiry management, and inventory accuracy.
Coordinate with the inventory and operations teams to minimize stock loss and shrinkage.
Maintain hygiene, storage, and safety standards for all wellness products.

Brand & Merchandising

Execute visual merchandising guidelines for the category.
Support new product launches, promotional campaigns, and seasonal displays.
Partner with brand representatives to improve customer engagement and product knowledge.

Reporting & Compliance

Track departmental KPIs and share performa

📌 Business Crew (Hyderabad)
🏢 Broadway
📍 Hyderabad