Location: Thiruvananthapuram, Kerala, India (Onsite)

Experience: 8+ Years

Employment Type: Full time

Department: Network Operations Center (NOC)

Reports To: [Head of Operations / Engineering – to be confirmed]

About The Role

We are seeking an experienced NOC / SRE Lead to own the health, observability, and incident response for a connected fleet of field-deployed systems and the data center infrastructure that supports it.

This is the keystone L3 role in our Network Operations Center (NOC). You will own deep diagnosis and root-cause analysis on the running system, command the hardest escalations, and build the standards, runbooks, observability architecture, and operator-certification program that the rest of the NOC inherits.

As the L3 Lead, you will act as the escalation point above L2 support teams, taking ownership of the most complex incidents while keeping escalations to L4 product engineering limited to genuine code and firmware issues — protecting both fleet uptime and engineering velocity.

This is a greenfield opportunity. In the near term,



the role combines a hands-on L3 technical function with NOC leadership. As the NOC scales, the role is designed to grow into a Principal SRE or NOC Manager track.

Key Responsibilities

Fleet Health & Observability
Architect the monitoring stack the NOC runs on — scrape architecture, alert rules, dashboards, and SLOs — rather than only consuming it.
Own end-to-end visibility of the connected fleet across data center, edge Kubernetes, Linux, and network layers.
Continuously tune alerting to reduce noise and catch degradation early.
Data Center & Infrastructure Operations
Oversee the health and availability of data center and colocation infrastructure — compute, storage, network, power, and cooling dependencies — supporting the fleet.
Coordinate with data center operators, colocation providers, and remote-hands teams for physical interventions, maintenance windows, and capacity changes.
Manage hardware fault handl

📌 NOC / SRE Lead – NOC Operations (Thiruvananthapuram)
🏢 Phykon
📍 Thiruvananthapuram