Job Title: Service Reliability Engineer

Req ID: 60196

Job Function: Business Services & Operations

Posting Start Date: 12/08/2026

Posting End Date: 18/08/2026

Division: BT International

Job Location: IND-Gurugram-IQ

Advertised Salary: competitive

Recruiter: Aparajita

Career Grade: F

Location: Gurugram

About The Role

Primary job would be Network monitoring, remote administration and any other applicable operational support parameters for all managed Network devices.
Primarily Network Support i.e. first level of support where it can be through the telephone, mails etc where they need to directly interact with the client includes basic level troubleshooting of network related issues.
Coordination with other support teams for issue resolution (if required).
Excellent communication and coordination of events during handling new incidents for any critical network outages.
Proper documentation of incidents, PEWs as per standard process.
Proper handling the current incidents (starting from creating the incident to closure of the incident) reported from monitoring tool,



users/clients & other teams.
Experience in interacting with TAC centers for both equipment vendors and WAN service provider.

24x7 support

What You’ll Be Doing

OSI & TCP/IP Network protocol architecture, Layering benefits and concept, functions of different layers, switching and routing, VLAN’s, VTP, STP.
Cisco Router & Switch experience with emphasis on IOS / CatOS , Nexus (basic level)
Routing protocols (Static routing, OSPF, EIGRP, BGP etc).
WAN transport technologies (Frame Relay, ATM, Private/Leased Line, MPLS, ISDN, PPP, HDLC)
LAN technologies (Ethernet, Fast Ethernet, Gigabit Ethernet, Wi-Fi)
Wireless LAN technologies, Cisco unified wireless LAN solution etc.
WAN Acceleration & compression services
Experience on maintenance of Cisco multilayer switches, Cisco routers.
Prior experience in Incident Management with exposure on the required tools like Expedio, NGSD etc.

Essential Skills / Experi

📌 Service Reliability Engineer (India)
🏢 BT Group
📍 India