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Job Description
Job Summary
We are seeking a highly skilled Senior Application Developer with deep expertise in Salesforce Service Cloud and AI-powered Agent Assist solutions. This role focuses on designing, developing, and optimizing customer service applications that leverage automation, AI, and data-driven insights to enhance agent productivity and customer experience.
The ideal candidate will have strong experience in Salesforce platform development, Service Cloud features, and AI integrations.
Primary Skills
Processes (Email to Case, Web to Case, Digital Engagement (Chat, Messaging), Phone to Case, CTI Vendors, Omnichannel, Knowledge, Case Routing, Queues, Public Groups, and User Group Assignments)
Strong Experience with building the integrations between Salesforce and Cloud/On-Prem external applications using REST, SOAP APIs, Oath and Single Sign-On
Analytical skills and strong experience debuging and resolve issues/defects
Experience with Salesforce Governor limits
Knowledge of the Best Practices used for development and implementation of the Salesforce applications, ability to lead the development of the end-to-end Salesforce solutions using OOB, Configuration and Customization - Lightning components, APEX Class, Triggers, Visualforce pages, Formulas
Working experience with automation of the business processes using Salesforce automation tools: Lightning flows, Workflows, Assignment Rules, and Al
📌 Senior Applications Developer (Chennai)
🏢 UPS
📍 Chennai