Main Attributes:
- Excellent customer service skills
- Strong communication abilities, both written and verbal
- Proficiency troubleshooting technical issues
- Familiarity with various enterprise security tools and platforms
- Strong teamwork and collaboration skills
- Dedication to continuous learning and skill improvement
What Youll Be Doing:
As a SecOps Engineer I, you will be responsible for providing technical support to customers experiencing issues with enterprise security tools. You will work closely with our customers to troubleshoot and resolve their problems, ensuring a high level of customer satisfaction. Additionally, you will collaborate with other members of the security operations team to identify trends and patterns in customer issues, contributing to the improvement of our products and services.
Key Responsibilities:
- Responding to support cases from customers regarding security tool-related issues
- Providing timely and effective troubleshooting assistance to resolve customer problems
- Documenting support cases and solutions for future reference and knowledge sharing
- Communicating with customers in a qualified and courteous manner, keeping them updated on the status of their cases
- Collaborating with cross-functional teams, including senior engineeers and product managers, to escalate and resolve complex issues
- Contributing to the development of knowledge base articles and other support resources
- Participating in training sessions and workshops to enhance technical skills and product knowledge
- Maintaining up-to-date knowledge of industry trends and best practices in security operations
What You Should Bring:
- Bachelor s degree in computer science, Information Technology, Information Security, or related field (or equivalent experience)
- Someone with Flexible to work 24/7 Security Platform Operations and willing to work in shifts.
- Knowledge on Splunk, Firewall, and any Security tools along with CloudFlare WAF
- Knowledge on Clou
📌 SecOps Engineer I (Bengaluru)
🏢 Eli Lilly
📍 Bengaluru
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