Job Description
Design and deliver WalkMe enablement workshops
Facilitate hands-on sessions using WalkMe playbooks and certification programs
Identify and support WalkMe “champions”
Establish a WalkMe Center of Excellence (CoE) for governance
Be part of a team providing Learning Design & Development services to customers.
Collaborate closely with Client stakeholders to identify instructional goals/objectives for WalkMe programs and design solutions for WalkMe
Work with subject matter experts and stakeholders to design course format and packaging to provide seamless learner (User) experience
Participate in and contribute to setting the Project standards for learning experience
Design, build, and maintain WalkMe Smart Walk-Thrus, SmartTips, Launchers, ShoutOuts, and other DAP elements to enhance user adoption and engagement.
Partner with business stakeholders, product owners, and UX teams to identify user pain points and digital adoption opportunities.
Configure WalkMe to support application onboarding, process automation, and self-service support.
Develop segmentation, rules,
and goals within WalkMe for personalized user experiences.
Train team members on WalkMe platform
Experience and Qualification
5+Years experience working with WalkMe and 10+ years of experience working with any Digital Adoption platform in a development or implementation role
Walkme developer and Program Manager certified
Walkme DAP100 professional
Hands on experience developing Walkme walks on multiple platforms such as SAP, SuccessFactors, Oracle, Salesforce, Servicenow, websites, etc.
Walkme system provisioning experience
Troubleshoot and resolve issues related to WalkMe deployments
Support training efforts by aligning WalkMe content with instructional design best practices
Robust interpersonal skills and ability to communicate with people at all levels and cultures
Ability to navigate a complex matrixed and virtual environment
Customer focused and results oriented with attention to detail an