Key Deliverables:
- Provide customer support through multiple channels while adhering to SLAs and SOPs.
- Troubleshoot issues using tools and technical skills (Linux, SQL, Shell scripting) and coordinate with backend teams.
- Capture, document, and manage tickets and queries using tools like JIRA and email.
- Publish reports and maintain trackers to provide updates and ensure process compliance.
Role Responsibilities:
- Respond to customer concerns with timely updates and qualified communication.
- Facilitate calls to understand and resolve client-reported issues effectively.
- Ensure effective ticket lifecycle management and internal coordination for resolution.
- Work flexibly in a 24x7 environment while maintaining strong time and task organization.
📌 Application Support Engineer (Gurugram)
🏢 Tanla Platforms
📍 Gurugram
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