As a Learning Content Coordinator in the Global Learning Content Services (GLCS) team, you will be responsible for the day-to-day management of training content and optimization of Lilly s online learning content development tools. This role will partner with outsourced learning services suppliers and our internal Global Learning Services team to assist with troubleshooting content issues and ensure the proper documentation is in place for course content. This role requires a solid technical aptitude, excellent problem-solving skills and solid expertise in development tools and knowledge of how content is designed for specific outputs.
The role will report to the GLCS Operations Manager at LCCI.
Responsibilities:
Manage online learning content development tools, packaging online content, storing and managing content strategically on learning servers, developing process for the delivery and storage of content, and familiarity with Learning Experience Platforms and Learning Management Systems (LMS).
Content Management and Authoring Tools:
- Develop and maintain the content management strategy, guidelines, and workflows.
- Understand the suite of authoring tools and the approach for use.
- Upload content to the appropriate servers based on file types and LD functional area.
- Collaborate with content creators to locate existing files, organize, and manage learning content within the LMS and content servers.
- Ensure content packages are accurate, and content can be accessed by learners within the LMS.
- Manage the technical specifications for all content authoring tools.
- Own content storage locations. This includes the following: AWS, LDR, iContent Server, video sites, Content Upload site.
- Ensure the tools and processes are set up to comply with Records Information Management requirements while serving as a subject matter expert for RIM requirements.
- Assist LD Consultants with managing content in Veeva Docs. This includes completing required training necessary t