Key Deliverables:
- Provide support to internal/external customers while adhering to SLA parameters.
- Perform initial troubleshooting and test service flows to resolve customer concerns.
- Collaborate with backend teams to identify and resolve customer issues.
- Maintain trackers and publish reports to stakeholders on regular basis.
Role Responsibilities:
- Respond to customers via various channels and provide timely updates and notifications.
- Capture and document all customer queries via ticketing tools, email, and calls.
- Ensure 100% adherence to team and organizational processes.
- Manage time, tickets, customer responses, and cross-functional communication effectively.
📌 Technical Support Engineer (Bengaluru)
🏢 Tanla Platforms
📍 Bengaluru
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.