7)
Hands on working experience of End User Computing/Desktop Support (Windows & MAC ) SCCM, Basic Understanding of Windows Server Environme
nt.Good Understanding of ITSM proc
essResponsible for leading the technical team, and responsible for the quality of its technical deliverables per ITIL (incidents, SR, CR et
c.)Escalation for End user computing issues and complains received from business use
rs.Partner with internal and external stakeholders by having periodic reviews of overall end user computing service delive
ry.Effort analysis, work allocation, resource planning and optimizati
on.Preparation of daily/weekly/monthly reports (internal and to clie
nt)Infra Implementation and Rollout - MECM + Trellix ePO + Intel
EMA
Positive-to-
Have
- Good understanding of IT infrastructure tools like Intune, EMA
, MDM- Vulnerability manag
ement- Hands-on experience in Powershell scri
pting- Hands-on experience in WDS, managin
g PXE- Proactive monitoring and strong follow-up practices to ensure overall compl
iance- Hands-on experience in Intune / Auto
Pilot- Understanding on latest technologies and their applica
tions- Motivational behavior among team is apprec
iated- Ready to accept new changes in process or pr
o
ject-
Responsibility of / Expectations from th
e Role
1 Should be able to perform day to day operation work, Release and Change r
equests
2 Automation ce
ntractic
3 Proactive approach to bring upcoming t
echnology
4 Learning attitude and self
motivated
5 Ensuring all compliance parameters viz. patching, application, client
health etc.
6 Good Verbal and written c
ommunication
📌 SCCM Administrator (India)
🏢 Tata Consultancy Services
📍 India
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