Key Responsibilities
Monitor network devices and services using NMS tools.
Perform first-level troubleshooting of network incidents and alerts.
Manage and respond to tickets within defined SLAs.
Monitor WAN links, internet circuits, VPNs, and network connectivity.
Escalate complex issues to L2/L3 teams as required.
Perform health checks and routine network monitoring activities.
Maintain incident logs and update ticketing systems.
Coordinate with ISPs and vendors for link outages and service issues.
Support firewall, switch, router, and wireless infrastructure monitoring.
Prepare daily, weekly, and monthly operational reports.
Participate in shift-based operations and on-call support when required.
Follow ITIL processes for Incident, Problem, and Change Management.
Technical Skills
Basic knowledge of TCP/IP, DNS, DHCP, VLAN, STP, and Routing Protocols.
Basic understanding of Cisco, Aruba, Juniper, Fortinet, Palo Alto, or similar networking products.




Knowledge of network monitoring tools such as SolarWinds, PRTG, ManageEngine, or LogicMonitor.
Understanding of VPN, WAN, LAN, and Wireless technologies.
Familiarity with ticketing tools such as ServiceNow, Jira, or Remedy.
Basic knowledge of network security concepts.
Educational Qualification
Bachelor's Degree/Diploma in Computer Science, IT, Electronics, or a related field.
CCNA certification (preferred).
Soft Skills
Good communication and troubleshooting skills.
Ability to work in a 24x7 shift environment.
Solid analytical and problem-solving abilities.
Team player with a customer-focused approach.
Key Performance Indicators (KPIs)
SLA adherence.
Incident response and resolution time.
Ticket closure efficiency.
Network availability and uptime support.
Quality of documentation and reporting.

📌 SENIOR ENGINEER (Hyderabad)
🏢 Happiest Minds Technologies
📍 Hyderabad