Position: Permanent
Role: L1 Support Technical Lead
Experience: 5 – 6 years
Location: Chennai
Shift: 5.30pm – 2:30am
Work Mode: Hybrid (3 days)
Key Skills: IIS, Monitoring, Datadog, AWS/Azure, ServiceNow, ITIL, 24/7 and 24/5 Application/Production Support, Incident
About the Company
Movate, formerly called CSS CORP, is a new age services company that harnesses the power of digital technologies to
reimagine customer engagements.
We enable businesses to anticipate and face disruptions effectively through our digital, technology, and support services.
We are a global customer experience and technology consulting services provider and a digital transformation partner of choice
for clients, including the world’s top innovators across industries, from mid-market players to large enterprises. We have a
diverse team of over 11,500 customer-centric thinkers, collaborators, and co-creators across 20 global locations.
Job Summary:
The Frontline L1 Support Technical Lead will be responsible for leading a team of L1 support engineers, providing technical
guidance,



and ensuring efficient resolution of critical incidents and service requests. This role requires a blend of strong
technical expertise in cloud platforms, automation, and monitoring tools, along with proven leadership and communication
skills to drive operational excellence in a quick-paced environment. The candidate should have proven experience in ITIL process
implementation and handling 24X7 and 24X5 support projects.
Key Responsibilities:
• Lead, mentor, and technically guide a team of L1 Support Engineers.
• Oversee the resolution of L1 technical issues, ensuring timely and effective solutions.
• Act as an escalation point for complex technical problems, providing expert guidance and hands-on support
when needed.
• Develop and implement automation solutions using PowerShell scripting and Power Automate to streamline
support processes.
• Monitor system performance and proactively identify potential issues using Data

📌 Support Lead (Chennai)
🏢 Movate
📍 Chennai