About OK
OK is building the future of instant commerce by enabling rapid, accurate, and reliable order fulfillment through technology-driven operations. The Dark Store Manager will be responsible for managing end-to-end warehouse and fulfillment operations while ensuring exceptional customer experience through operational excellence.
Key Responsibilitie
s Operations Managemen
t Manage daily dark store operations including receiving, put-away, picking, packing, and dispatch
. Ensure timely order fulfillment and adherence to delivery SLAs
. Monitor order flow and optimize operational efficiency
. Drive process improvements to enhance productivity and reduce operational bottlenecks
. Inventory & Quality Contro
l Maintain high inventory accuracy through cycle counts and audits
. Ensure proper stock rotation (FIFO/FEFO) and inventory hygiene
. Minimize shrinkage, damages, expiries, and stock discrepancies
. Monitor stock availability and coordinate replenishment requirements
. Team Leadershi
p Lead, train, and manage store associates, pickers, and packers
.



Prepare shift rosters and manpower plans
. Track team performance and drive productivity improvements
. Foster a culture of accountability, ownership, and operational excellence
. Performance & Complianc
e Track KPIs including order accuracy, fulfillment time, inventory accuracy, and productivity
. Ensure adherence to SOPs, safety standards, and compliance requirements
. Maintain cleanliness, security, and operational readiness of the dark store
. Prepare operational reports and share performance insights with leadership
.
Requiremen
ts3–6 years of experience in warehouse, retail, quick commerce, logistics, or dark store operation
s. Experience managing teams in a fast-paced operational environmen
t. Strong understanding of inventory management and fulfillment processe
s. Proficiency with WMS, inventory tools, Excel, and operational dashboard
s. Excellent leadership, problem-solving, and communication skill
s. Ability

📌 Dark store (Vasanthanagar)
🏢 OK App
📍 Vasanthanagar