Leading BPO in Bengaluru
Hiring for Training & Quality Manager
International Voice& Chat process
Must be a Manager On papers in Quality & Training in International BPO
International Voice Experience(Mandatory)
Over All Experience 8+ Years
CTC UPTO 15LPA

Role & Key Responsibilities
Lead, mentor, and manage the Training team, ensuring high performance, effective coaching, and continuous capability development.
Plan and oversee new hire, refresher, process, and business-specific training programs aligned with operational goals.
Measure training effectiveness through assessments, quality metrics, and business KPIs, implementing improvement plans where required.
Partner with Operations, Quality, HR, and Client stakeholders to identify learning needs and drive performance improvement.
Deliver engaging learning experiences using adult learning principles and blended training methodologies.
Monitor trainer performance through classroom observations, coaching, and regular feedback.
Track learner progress, attendance,



certification readiness, and ensure timely completion of training administration.
Maintain governance of training records, LMS, reporting, and compliance with organizational standards.
Drive continuous improvement initiatives through data analysis, process optimization, and quality interventions.
Build solid relationships with internal and external stakeholders to ensure consistent and effective learning delivery across programs.
Key Skills & Knowledge
Training Operations & Learning Strategy
Stakeholder & Client Management
Performance Coaching & Team Development
Adult Learning & Facilitation Techniques
Learning Management Systems (LMS)
Quality & Performance Analytics
Continuous Improvement
Microsoft Office Suite (Excel, PowerPoint, Word)
Education
Graduate in any discipline.

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Interested candidates can mail their cv at [email protected]

📌 Training And Quality Manager (Bengaluru)
🏢 INTERNATIONAL BPO
📍 Bengaluru