We are looking for the Position of Call Audit Executive / QA Analyst

* Location: Kolkata
* Job Type: Full time | On-Site
* Experience: 1–2 Years
* Salary: ₹15,000 – ₹18,000 per month

About the Role:
We are looking for a detail-oriented and analytical *Call Audit Executive / QA Analyst* to monitor, evaluate, and improve the quality of sales calls.

The ideal candidate will have strong listening, analytical, and communication skills, along with a good understanding of sales conversations and customer interactions. The candidate will be responsible for identifying performance gaps, process deviations, and quality issues while providing actionable feedback to improve overall sales performance.

Key Responsibilities:
1. Monitor and audit sales calls to evaluate call quality, accuracy, process adherence, and compliance.
2. Review sales conversations against defined quality parameters and audit guidelines.
3. Cross-check information and feedback provided by Sales Executives.
4. Identify performance gaps, errors, process deviations, and areas for improvement.
5. Provide clear,



objective, and actionable feedback to Sales Executives.
6. Maintain accurate daily call audit records and reports using MS Excel.
7. Track audit findings and identify recurring issues, trends, and performance gaps.
8. Prepare daily, weekly, and monthly quality audit reports for management review.
9. Coordinate with Sales and relevant teams to address quality concerns and improve performance.
10. Ensure consistent implementation of call quality standards, processes, and compliance requirements.
11. Maintain confidentiality and accuracy while handling customer interactions and call audit data.
12. Assist in developing and improving call quality standards, audit parameters, and processes.
13. Support continuous improvement initiatives to enhance sales quality and customer experience.

Required Skills & Qualifications:
1–2 years of relevant experience in Call Auditing, Quality Analysis, Quality Assuranc

📌 Call Audit Executive (Kolkata)
🏢 SkillEnable
📍 Kolkata