We are looking for a motivated Application Support Analyst to support our team in our Gurgaon Office. This is a hybrid role that has a requirement of working at least three days a week in the office.
Manager – Finance Application Support (FP&A;)
You will be joining the Application Support Team for the Finance Strategic Insights Group, responsible for supporting the Financial Applications used by Marsh FP&A.; You will also be responsible for the management of the financial reporting (data governance) hierarchies and managing access to Financial Systems
We will count on you to :
Key Responsibilities:
Act as first line product support for the Planning and Reporting Applications and the Salary Planning Capture System (SPCS)
Review and triage support items for other applications used by Marsh FP&A;
Monitor the Ticket Log, ensuring all incidents and requests are addressed within assigned SLA
Prepare monthly ticketing reporting, identifying repetitious issues
Deliver the daily, monthly and quarterly support activities as assigned, such as data copies, month end close, forecast close
Manage all Data Governance requests and communications, partner with Data Governance team to review and correct issues
Work closely within a small team of product support analysts
Maintain training documentation and provide training to FP&A; colleagues on how to effectively use the Financial Systems functionality
Maintain existing process documents and templates and create recent documentation as required
What you need to have:
Working experience of 6 - 8 years in finance role.
Exceptional Excel skills a must
Meticulous attention to detail and ability to work independently
Experience working in a support role a strong plus
Ability to balance participation in special projects with daily deliverables (time management)
Excellent documentation skills
Ability to work with a global and diverse colleague base across multiple time zones
Knowledge of the MMC financial reporting hierarchies strongly desired