It's goal is to ensure maximum service quality and stability through fast and effective response to technical incidents, and to be a catalyst for change via analysis and identification of continual service improvement opportunities.
Depending on the area of technical specialisation, in addition to incident resolution and prevention, it may also be involved in a control capacity to ensure that new changes to the technology estate do not introduce instability.
You are the customer- focused 'Service Team' with technical expertise, business awareness and interpersonal skills, and knowledge over a wide range of technological tools.
Your primary responsibility is to facilitate the restoration of normal technology operational service with minimal business impact on the Customer within agreed service levels and business priorities.
To drive the operations and culture where the customer and stakeholders are the first beneficiary.
Hands on knowledge on AWS, Azure products.
Hands on Knowledge on Scripting tools
Key Responsibilities
Strategy
Always Upholding the Values of the Group and Company and Compliance with all applicable Rules/ Regulations and Company and Group Policies.
Business
To provide day today system support and system monitoring
Apply customer service skills to draw any further required diagnosis information from customer
Work as part of a team providing coverage on a 7 day a week, 24 hour per day (24/7) basis
Take End to End ownership of Technology incidents and Requests in order to resolve them within agreed objectives and to the satisfaction of customers.
Identify and highlight to the appropriate authority any service concern or improvement chance.
Expected to meet or exceed key measures and objectives of your role. Ensure performance, productivity, skill and quality in line with the expectations.
Working closely with developers, to review and under system package to be rollout in production environment.
Trouble shooting – log file inves
📌 Manager, SRE (Bengaluru)
🏢 Standard Chartered India
📍 Bengaluru
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