Systems Software Senior Engineer
Attract, develop & engage a world-class workforce
For more than 30 years, TTEC has anticipated customer needs and stayed ahead of consumer demands. As the leading global provider of technology-enabled customer experience solutions, TTEC designs, enables, manages, and grows superior customer experiences that drive shareholder value. Simply put, we help companies grow the value of their business by growing the value of their customer base. From design to delivery, our comprehensive solutions create value across the entire customer life cycle with industry-specific services.
Our Capabilities Include
• Design: Customer Strategy Services
• Enable: Customer Technology Services
• Manage: Customer Management Services
• Grow: Customer Growth Services
Position Summary
The Systems Software Senior Engineer is responsible for ensuring the functionality, stability, security, and continued improvement of TTEC’s enterprise systems workplace. This role requires broad technical proficiency, strong ownership,



and the ability to support a wide range of technologies, including areas outside a primary subject matter expertise. The successful candidate understands how adjacent technical domains integrate with core infrastructure systems, builds strong collaborative relationships across teams, works independently with minimal guidance, and contributes to the development of peers through mentoring, documentation, and technical leadership. This individual is a critical thinker who constructively challenges assumptions and champions forward-thinking solutions aligned with long-term business and technology goals.
• Active Directory and core infrastructure services (DNS, DHCP, Group Policy, PKI, clustering)
• Systems management and automation (Microsoft Intune, Configuration Manager, Tanium, PowerShell)
• Identity management and MFA platforms (Ping, Okta)
• Cloud integration and access management (Microsoft 365, Microsoft Entra ID, Azure, Google Cloud Platform

📌 Systems Software Senior Engineer (Hyderabad)
🏢 Percepta
📍 Hyderabad