Act as the company’s representative for Personal Loan products
2. Customer Acquisition & Engagement:
Address customer inquiries, listen to their concerns, and provide accurate
information regarding loan features, eligibility criteria, documentation,
pricing, and applicable fees.
3. Communication Channel:
Serve as an effective communication link between management, channel partners,
and customers to ensure smooth coordination and timely resolution of queries.
4. End to End ownership:
Coordinate with internal teams for timely login, processing, and disbursement of
Personal Loan applications while maintaining turnaround time (TAT).
5. Customer Satisfaction:
Ensure high levels of customer satisfaction by delivering quality service and
gathering positive feedback after loan disbursement so that overall NPS
increases for the product
📌 Customer Service (India)
🏢 Tata Capital
📍 India
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