Location: Kolkata, West Bengal
Work Mode: Onsite
Shift: Night Shift / US Business Hours
Experience Required: 5+ Years
Employment Type: Full-Time

About the Role:

We are looking for a Customer Success Manager who can support both pre-sales activities and post-sales customer operations for our technology business.
The ideal candidate should be confident in handling US clients, understanding customer requirements, conducting product discussions, supporting onboarding, and ensuring smooth day-to-day customer operations. The candidate should possess previous experience in the Healthcare industry.

Key Responsibilities:

Participate in pre-sales discussions and understand customer requirements, workflows, and pain points.
Support product demonstrations, solution presentations, proposals, and client follow-ups.
Coordinate with Product, Business Analysis, and Technical teams to define suitable solutions.
Manage customer onboarding, implementation coordination, training, and handover.
Act as a primary point of contact for assigned customers.
Track customer issues, requests,



enhancements, escalations, and action items through closure.
Conduct regular customer meetings and maintain strong client relationships.
Monitor product adoption, customer satisfaction, and overall account health.
Gather customer feedback and communicate requirements to internal teams.
Identify retention, upsell, and account expansion opportunities.
Maintain accurate customer records, meeting notes, and status reports.

Required Qualifications:

5+ years of experience in Customer Success, Account Management, Pre-Sales, Client Services, or Customer Operations.
Experience working directly with US-based customers.
Strong communication, presentation, and relationship-management skills.
Experience in requirement gathering, customer onboarding, and operational coordination.
Ability to understand software products and explain solutions clearly to customers.
Solid ownership, follow-up, problem-solving, and mult

📌 Customer Success Manager (Kolkata)
🏢 Excellenc3: AI Transformation Platform
📍 Kolkata