Job Description: Customer Care Executive

Company: Eprise
Working Days: Monday to Saturday (2nd and 4th Saturdays Off)

About Eprise

Eprise is a fast-growing consumer brand committed to delivering a seamless shopping experience to our customers. We are looking for a proactive and customer-focused Customer Care Executive who can efficiently manage customer interactions, order processing, and post-order support while ensuring a high standard of customer satisfaction.

Key Responsibilities

* Handle customer queries across multiple channels, including phone calls, WhatsApp, email, and social media.
* Resolve customer grievances, complaints, and escalations in a timely and professional manner.
* Manage end-to-end order processing through Shopify.
* Coordinate order dispatches and shipment tracking using Shiprocket.
* Ensure accurate order fulfillment, dispatch updates, and delivery coordination.
* Assist customers with order status, returns, exchanges, refunds, cancellations, and product-related inquiries.
* Coordinate with warehouse, logistics,



and internal teams to ensure smooth order execution.
* Maintain accurate records of customer interactions, complaints, and resolutions.
* Monitor pending customer issues and ensure timely follow-ups until closure.
* Identify recurring customer concerns and provide feedback to improve customer experience and operational processes.
* Maintain a positive brand image through empathetic, solution-oriented, and skilled communication.

Required Skills & Qualifications

* Bachelor’s degree in any discipline.
* 1–2 years of experience in customer support, customer service, or e-commerce operations.
* Hands-on experience with Shopify and Shiprocket is preferred.
* Excellent verbal and written communication skills.
* Strong problem-solving and conflict-resolution abilities.
* Ability to manage multiple customer conversations simultaneously.
* Good organizational skills and attention to detail.
* Comfortable working in a fast-paced D2

📌 Customer Care Executive (India)
🏢 Éprise
📍 India