Designation :
Service Engineer (CRM Executive – Post-Possession & Customer Complaints)

Company Profile
Mittal Group is a well-established business group headquartered in Pune, with a strong presence in the real estate sector. We are committed to delivering quality construction and providing exceptional customer service throughout the customer journey, including post-possession support.

Job Location
Mittal House, Near Neelayam Theatre Chowk, Vijayanagar Colony, C.T.S. No. 2095, Sadashiv Peth, Pune – 411030, Maharashtra

Job Summary
We are looking for a proactive and customer-focused CRM Executive to manage post-possession customer complaints and service requests. The ideal candidate will coordinate with internal departments, contractors, and vendors to ensure timely resolution of customer issues while maintaining high service standards and customer satisfaction.

Key Responsibilities
Handle post-possession customer complaints and service requests.
Act as the single point of contact for customers after possession.
Coordinate with Engineering, Projects, Civil, Electrical, Plumbing,



Waterproofing, and Contractors to resolve complaints.
Conduct site visits to inspect and verify customer complaints.
Ensure timely rectification and closure of complaints within defined timelines.
Maintain complaint records, photographs, service reports, and closure documentation.
Provide regular updates to customers regarding complaint status.
Prepare Daily, Weekly, and Monthly MIS reports on complaint status and ageing.
Coordinate with vendors and contractors to ensure quality workmanship.
Identify recurring issues and recommend preventive actions to improve project quality.

Qualifications & Experience
Diploma/B.E. in Civil Engineering (preferred).
2–5 years of experience in CRM, Post Possession, Customer Complaint Management, or Project Coordination in the real estate industry.

Skills Required
Solid customer relationship and communication skills.
Good knowledge of civil finishing, pl

📌 Service Engineer (Pune)
🏢 Mittal Group
📍 Pune