Position Snapshot Job Title Senior Associate - French Underwriting Support Services (L3)Job Area France-Facing P&C; Insurance Underwriting Support - Production Unit Region Served France (French Domestic Market) - Commercial & Personal Lines Location India (Bangalore)Shift France-facing shift (CET-aligned); rotational, per business requirement Experience2-3 years in P&C; Insurance operations as a Team Member / SME / QAEducation Graduate and above Language French - B2/C1 (mandatory); English - B2 (working proficiency)Reports To Team Leader - French UWSSRole Purpose The Senior Associate is the production backbone of the French UWSS unit. This role processes underwriting support transactions received directly from a French-speaking insurer/broker, working in native French documentation and French-language customer systems, while maintaining the quality, turnaround, and compliance standards expected of an offshore delivery centre. Key Responsibilities Underwriting Support & Production• Policy lifecycle processing: Process recent business, endorsements, renewals,
and cancellations across the commercial P&C; policy lifecycle, working from French-language submission forms and underwriting instructions• French client tools: Operate customer underwriting/policy administration systems that are configured and presented entirely in French, with no English overlay• Transaction quality: Own end-to-end transaction processing to meet first-time-right and SLA quality standards• Document interpretation: Accurately read, interpret, and action French-language proposal forms, endorsement requests, and broker correspondence Team & Stakeholder Support• Daily huddles: Participate in and support the Team Leader during daily huddles; share process/business updates with the wider team• Escalation handling: Manage timely resolution of chasers and escalations raised by the French onshore team or broker• Customer engagement: Participate in customer engagement sessions conducted in French where required