NowVia is hiring an experienced and creative ServiceNow ITOM Architect to lead the design, development, and governance of the ServiceNow platform across the enterprise
initiatives. The role involves working closely with business stakeholders, developers,
and IT operations teams to ensure alignment of the ServiceNow roadmap with
enterprise goals, while maintaining high standards of performance, scalability, and
reliability.

Location: Pan India
Experience: 10+ Years

Key Responsibilities

• Platform Architecture & Governance
Define and maintain the ServiceNow architecture, ensuring alignment with enterprise IT strategy and best practices
Design scalable, high-performing ServiceNow solutions across modules (ITSM, ITOM, CMDB etc)
Establish and enforce platform design standards, development guidelines, and governance controls.
• Solution Design & Delivery
Translate business requirements into functional and technical architecture using ServiceNow capabilities
Lead end-to-end implementation of workflows, integrations, and automation using Flow Designer, IntegrationHub,



and custom development
Guide module implementations, customizations, and enhancements
• Stakeholder Management
Collaborate with cross-functional teams to assess current usage, identify gaps, and design improvements
Present architecture decisions and roadmaps to executives and stakeholders
Serve as SME on the ServiceNow Platform
• Performance, Security & Compliance
Ensure platform health, performance tuning, security design, and adherence to compliance standards.
Conduct periodic platform audits and participate in risk assessments and disaster recovery planning
• Mentorship & Leadership
Provide technical leadership and mentorship to ServiceNow developers and administrators
Contribute to hiring, onboarding, and training of ServiceNow team members.

Required skills & Experience
• 10-14 years of IT experience, with 6+ years in ServiceNow architecture and platform ownership
• Deep expertise in core ServiceNow

📌 ServiceNow ITOM Architect (Bengaluru)
🏢 NowVia
📍 Bengaluru