IBM/vendor support – familiar with IBM and other vendors web sites: Open problem cases, ask questions, prepare and send dumps.
SMP/E – in depth knowledge to do install work on CICS and any associated products
Security – in depth knowledge of RACF (must be able to install security on CICS and associated products and create RACF security rules as they pertain to CICS)
SMF – moderate skill set required to gather and manipulate SMF data (specifically the CICS 110 records)
Problem determination skills – ability to diagnose problem and determine root cause and remediation
CICS specific skill set:
Understanding of a CICS MRO environment (TOR and AOR configuration)
Set traces (Aux and GTF) – ability to set traces to aid vendors in problem management and determination.
CICS shutdown statistics – be able to produce and interpret shutdown stats to aid in problem determination and growth projections.
Understanding of the CICS agile storage areas and how to manipulate for short on storage situations or to accommodate future growth of applications.
Create both transaction and system dumps (and port to vendors for analysis)
RDO (resource definition online) – must be able to create any resource needed on CICS (e.g transactions, programs, files, transient data queue, LSR groups, etc)
Web Services – creating and supporting of web services within CICS
RACF security – ability to install CICS security requirements, maintain RACF security within CICS and on all CICS resources
Tivoli/Omegamon products (this is our monitoring software for CICS, z/OS, MQ, IIB, DB2 and the web portal (on windows) – our CICS admin is responsible for installing and maintaining all these monitoring tools.)
Intertest/Symdump – product to debug CICS programs, product to format transaction dumps – install and maintain (and aid developers with questions and use)
SDS – CAFC (CICS application file control) – install