Location
Mumbai (Work from Office)
Employment Type
Full-Time
About Nestara
Nestara is a rapid-growing fintech company simplifying the home loan journey through technology. We partner with 65+ leading banks and NBFCs to help customers find the most suitable home loan solutions with faster approvals, transparent processes, and dedicated support.
We are looking for an experienced Telecalling Executive who can effectively engage prospective customers, qualify leads, drive conversions, and contribute to achieving business growth through structured customer interactions.
Key Responsibilities
Handle outbound and inbound calls to prospective home loan customers.
Understand customer requirements, financial profile, and loan needs through consultative conversations.
Educate customers about Nestara's home loan offerings and partner banks/NBFCs.
Qualify leads based on predefined eligibility and business criteria.
Follow up with prospective customers to maximize lead conversions.
Schedule appointments and hand over qualified customers to the Relationship Manager/Sales Team.
Maintain accurate call logs, customer interactions, and lead status in the CRM.
Coordinate with Sales, Credit, and Operations teams to ensure smooth customer onboarding.
Meet daily, weekly, and monthly calling, conversion, and productivity targets.
Ensure high-quality customer interactions while maintaining compliance with company processes.
Key Responsibilities During Calls
Verify customer information and loan requirements.
Assess customer eligibility based on employment type, income, and loan purpose.
Capture property and loan details accurately.
Understand the customer's existing banking relationship and current loan status.
Identify customer intent and buying stage.
Update CRM immediately after every interaction.
Escalate high-priority and time-sensitive cases to the respective Relationship Manager.
Candidate Profile
Graduate in any discipline.
2–5 years of experience in Telecalling, Inside Sales, Customer