ABOUT BREACHLOCK
BreachLock is a fast-growing cybersecurity company delivering AI-powered penetration testing and adversarial
security validation at scale. Our three product lines — PTaaS (Penetration Testing as a Service), ASM (Attack
Surface Management), and AEV (Adversarial Exploit Validation) — serve enterprise customers across the US,
Europe, and India, with combined revenue approaching $20M. We are building the next generation of offensive
security technology powered by agentic AI and are looking for senior leaders to help us scale.
THE OPPORTUNITY
This is a foundational leadership role. BreachLock is at an inflection point — strong revenue, a quick-growing
enterprise US customer base, and three distinct products that each demand a different support and success
motion. We need a Director who can build the Customer Success and Support organisation from scratch, establish
the processes, hire and develop the team, and ensure our customers — especially those in the US timezone —
feel they have a world-class partner in BreachLock.




You will report directly to the CTO and own the full post-sale customer experience across all three products. This is
not an inherited role — you will design and build it.
WHAT YOU WILL OWN
Customer Success
• Own the post-sale customer journey from onboarding through renewal for PTaaS, ASM, and AEV
• Build and run a regular cadence of check-ins and QBRs with key enterprise accounts — primarily US-based
• Identify expansion opportunities and renewal risks early — feeding signals to sales and CTO
• Design onboarding playbooks for each product that reduce time-to-value for new customers
• Be the customer's champion internally — representing their voice in product decisions
Support Operations
• Design and implement the L1 support model across all three products
• Define SLA tiers (P1–P4) for each product and ensure the team delivers against them
• Own Freshdesk configuration, ticket routing, escalation workflows, and reporting
• Manage the shi

📌 Director of Customer Success (Pune)
🏢 BreachLock
📍 Pune