Hi All,

Greetings

We're hiring for LTIMINDTREE for the role Pega Support for more quires kindly reach out - [email protected]

Role: Pega Support
Exp: 5 to 7 Years
Location: Bangalore
Notice Period: Immediate to 30 days
Mandatory skills: PDC ( Pega Diagnostic Cloud )
PLA Exp ( Pega Log Analyzer )

Jd for your reference

Pega Support Engineer
technical troubleshooting of production tickets fixing PDC exceptions supporting infrastructure issues across environments shadow support which can lead to a slowdown in project delivery and increased technical debt
Release Environment Stability
Pega Support Tickets Coordinate with Pega support to ensure timely closure of Pega SRs and support in their queries
Knowledge Management Maintain a knowledge bank of common Pega errors and resolutions to empower L1 support and reduce ticket escalation
Deployment Support Release Anchor Assist the CFT team in deployment across environments Dev Stg Prod
Responsibilites
Proactively monitor Pega Diagnostic Cloud PDC s before they impact endusers




Free up developers time by taking over the operational tasks
Perform ready for business checks regularly across environments and fix identified issues in consultation with Platform team
Triage all the problem tickets diagnose faults explicit stuck cases and fix data mismatches
Required Skills
To get the most out of this hire they should focus on
PDC Mastery Using Pega Diagnostic Cloud to identify issues performance degradation db bottlenecks etc
Debugging Proficient with Tracer Clipboard and Live UI Experience with debugging Pega s and their fixes working on DB aspects such as optimization indexing etc
Deployment Managing deployment pipelines and ensuring Guardrail compliance during migrationsExperience with PDM
Grafana Knowledge Good to have Able to navigate prebuilt dashboards to identify correlations between Pega incidents and system resources
Certifications Pega Certified Senior System Architect PCSA is highly preferred
Pega cloud Un

📌 Pega Support (Bengaluru)
🏢 LTIMindtree
📍 Bengaluru