* Map and document end-to-end business processes and workflows.
* Assess current digitization maturity and identify automation opportunities.
* Partner with Operations, Product, and Technology teams to define improvement
roadmaps.
* Measure and track digitization uplift, adoption, and business value
realization.
* Conduct process validations, user interviews, and operational analysis.
* Develop executive-ready reports, dashboards, and recommendations.
* Support change management, training, and rollout activities to drive
adoption.
* Ensure alignment of digitization initiatives with business objectives and
OKRs.
📌 Lead Assistant Manager (Chennai)
🏢 EXL
📍 Chennai
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