❖ Job Title: Operations (Customer Success) Executive

❖ Location: This position is permanently remote, allowing you to work from anywhere.

❖ Employment Type: Full time

❖ About ScaleX Media: We’re a performance marketing agency for coaches, creators and trainers, helping our clients scale exponentially and profitably. We work with top trainers and coaches in the industry and manage ad spends of more than ₹15 crores/month. We are growing at 2X We are currently a team of fun-loving 230+ members consisting of performance marketers, graphic designers, video editors, copywriters and other leadership positions from all over the country. We’re all working towards one goal - ‘Disrupting education by helping meaningful coaches reach more people’.

❖ Why are we hiring for this position? To enhance and oversee the planning, execution, and optimization of operational workflows, webinars, and customer support processes, ensuring smooth delivery and impactful experiences for our clients and participants.

❖ What does the ideal candidate look like?
● Experience:



Proven experience in conducting or managing webinars, customer support operations, or other workflows, with a solid understanding of coordination processes.
● Design Skills: Proficiency in creating engaging presentations on Canva or similar design platforms.
● Communication: Excellent written and verbal communication skills to effectively manage operations, customer queries, and stakeholder engagement.
● Technical Expertise: Proficiency in webinar platforms like Zoom Webinars, GoToWebinar, WebEx, or similar tools. Understanding of webinar technology, including audio/video setups, live streaming, and troubleshooting.
● Customer Support Skills: Experience in handling customer queries via email, chat, or phone. Ability to resolve issues effectively and maintain a high level of customer satisfaction.
● Analytical Mindset: Proficiency in data analysis and reporting tools like Google Analytics, webinar platform analytics, and G

📌 Operations (Customer Success) Executive (India)
🏢 Scalex
📍 India