Customer Relationships and Customer Service
Provide memorable luxury in-store customer service experience by following the Zegna Selling Flow and acting in accordance with the Zegna Mindset.
Demonstrates entrepreneurial mindset in developing the business.
Consistently and effectively networks to attract new customers and develop a customer database.
Consults with customers to discover their needs through exploring customer preferences and occasions for which the customers are shopping.
Anticipates customers’ expressed and unexpressed needs and wants and responds appropriately to exceed customer expectations
Creates opportunities for customers to experience multiple Zegna brands, products and “total looks” through demonstrating relevant yet personalized mix and match options.
Promote Zegna Su Misura (Made-to-Measure) service as part of the selling repertoire where appropriate to meet the customer’s current and/or future needs.

Utilize company provided (iPod/iPad) technology to offer a complete and integrated luxury experience.




Leverage “Zegna Stories” to support and enhance the selling ceremony.
Collates useful and accurate customer data and information in accordance with Zegna CRM procedures and guidelines.
Cultivates future customer connections with Zegna (e.g. CRM after sales activities including Thank You notes and Follow-up phone calls).
Utilizes CRM software as the primary tool for after sales communication
Takes ownership of resolving customer issues or complaints with empathy, while adhering to Zegna customer service policies such as alteration, damage and repair, global return policies etc.
Collection
Develop progressively in-depth knowledge of Zegna products, craftsmanship, fabrics, made-to-measure and style evolution whilst translating such knowledge into customer advantages.
Advise customers on styling of “total looks” by providing dressing and fashion advice as regards color coordination, textures, patterns, silhouette, proportions, and functionality of g

📌 Style Advisor (India)
🏢 Zegna
📍 India