Position Summary: The Manager/Senior Manager of Prevention Alerts and Follow-ups drives operational excellence across processes, playing a critical role in designing programs that enhance the client experience while supporting accelerated business growth with 15+ years of experience. They are a flexible and resourceful problem-solver, self-motivated, and adept at collaborating with all departments within the organization. In their day-to-day responsibilities, they provide guidance and support to a team operating in a dynamic environment focused on delivering an exceptional client experience, requiring exceptional judgment and the ability to manage multiple priorities with excellence.

About the Alerts and Follow-Up Division: The Alerts team operates 24/7, managing Prevention Alerts triggered the moment a chargeback is raised by the bank. These alerts must be actioned within 24-48 hours. The team processes refunds and updates the client's CRM, working closely with Visa, Mastercard, and Issuing Banks for immediate case resolution. They analyze, review,



and process refunds through the client's CRM, payment gateway, and processor.

Alerts Team Specific Tasks:
Oversee and meticulously reconcile the workflow of Prevention Alerts, Order Intelligence (OI), and Rapid Dispute Resolution (RDR) within provider systems.
Manage the 24/7 Alerts and Follow-Up processing team, ensuring prevention alerts are processed within 24 hours per Visa/Mastercard guidelines.
Drive overall team productivity and efficiency, maintaining a proactive approach to handling Prevention Alerts.
Delegate daily alerts tasks with precision, ensuring seamless task distribution among team members.
Process all prevention alerts and issue refunds to customers within the 24-48-hour window.
Track alerts performance for all clients and monitor chargeback trends to reduce revenue loss.
Constantly review and monitor MID health for any risk indicators.
Track PROTECTED and TC40 fraud reports, taking necessary actions and

📌 Manager/Senior Manager (Chennai)
🏢 Chargeback Gurus
📍 Chennai