We are seeking a skilled and self-motivated IT Operations Specialist to be responsible for the end-to-end IT operations at our India manufacturing facility. This role serves as the single point of contact for all factory IT-related matters, covering SAP/ERP system daily operations, network infrastructure maintenance, and hardware asset management. The ideal candidate will work closely with the headquarters IT team in Shenzhen to ensure system stability, support local business processes, and enable smooth information flow between the India factory and headquarters. This is a factory-based role requiring a hands-on approach and the ability to independently resolve IT issues in a energetic manufacturing environment.
About the Role
We are seeking an experienced and technically proficient FAE Engineer to serve as the primary technical bridge between our customers in Japan, Korea, and Southeast Asia and our headquarters in China. This role provides end-to-end technical engagement across the entire project lifecycle – from pre-sales opportunity identification,
through project execution and sample validation, to after-sales support and product iteration. The ideal candidate will be responsible for translating customer needs into actionable technical inputs, collaborating with cross-functional teams to drive solution alignment, and gathering market intelligence to support technical enablement. This is an India-based role with frequent business travel across the required region.
Responsibilities
SAP/ERP System Operations
Perform daily health checks on the SAP/ERP system, monitor system performance, and promptly identify and resolve system errors, background job exceptions, and performance bottlenecks.
Manage user accounts, role-based permissions, and system access control to ensure proper segregation of duties and data security.
Execute regular system backups and verify data integrity to support business continuity and disaster recovery readiness.
Coordin
📌 IT Operations Specialist (Bengaluru)
🏢 Chogori
📍 Bengaluru
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